All sales are final.

DAMAGED/DEFECTIVE ITEMS:

In the unlikely event that an item sent to you is found to be faulty, simply begin the return process by emailing us at info@americanglassblowers.com and we will take care of shipping costs to receive the item back to our warehouse. Once we have received the item back your refund will be issued within 48 business hours. If you'd still like to receive the product then we will ship another one similar to you.

Important: All items are quality checked before leaving the warehouse. Please fully inspect your item before use for any damage in transit, as items will not be replaced or refunded after use.

INCORRECT ITEMS RECEIVED:

While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you find that you have received the wrong products we will happily replace them with the correct items at no charge to yourself. Simply start the return process by  emailing us at info@americanglassblowers.com. You will then be provided with a pre-paid shipping label to ship the incorrect item(s) back to us. Once we've received the items back to our warehouse we will ship out your replacement item(s) within 48 hours.

 

Please note: All returns must be received back to our warehouse in new, UNUSED condition. There are absolutely NO EXCEPTIONS if your product has been used.